SpeakUp

SpeakUp

There are three ways to report in the SpeakUp system

By phone using the access code 104875

• The Netherlands: +31 10 700 75 03 (local rate)
• Belgium: 0800 89 326 (free)
• Ethiopia: 800 86 1919 (free)
• France: 080 554 3753 (free)
• England: 080 0022 4118 (free)
• Italy: 800 147 694 (free)
• Panama: +507 308 4480 (local rate)
• Wait for the tone or instructions, and then dial: 800-876-1871
• Spain: +34 900 031 156 (local rate)
• USA: +1 (669) 288 7154 (local rate)
• South-Africa: +27 (21) 427 7937 (local rate)
• Japan: +81 3 6627 0734 (local rate)
• Georgia: 1800 008 013 (free)

Online, using the access code 104875

https://royalswinkelsfamilybrewers.speakup.report/RoyalSwinkels

Download the “SpeakUp by People Intouch' app

Link our company in the app by scanning the QR code below or entering the code 100738 manually.

How can I make a report?

The SpeakUp system is managed by an independent external service provider and is available 24 hours a day, 7 days a week. You can ask your question in your own language, by phone or via internet. Your report will be passed on in confidence to the central Swinkels Family Brewers reporting centre, which will ensure that the report is dealt with. You may decide to remain anonymous. That's up to you.

We recommend that you write down your message in advance; this way you can be sure of the information you are going to give and that your message is complete and to the point.

Have a pen handy when you leave your message. You will receive a personal six-digit case number, which is randomly generated. It is very important that you write down this number, as you will need it to read the answer to your message when you return to the SpeakUp system.

Phone

When you use the SpeakUp phone system, you don't really get anyone on the line. The system is similar to a voicemail system, where you can leave your message. Make sure you pronounce names and locations clearly, and preferably spell them out. When you're done, just hang up.

Online

If you are using the SpeakUp web system, you can type in your message or just copy/paste it. You can also attach documents to your message. When you are finished, press the 'Send message' button; a screen will appear with your case number and your message, which you can easily print.

Answer

Within five working days you'll have an answer on the SpeakUp system. In general, you can find this answer using the same route you used to leave your message, with the above dial-up details. Note that it is possible to switch from phone to web at a later point, but you can never switch from web to phone.

To listen to your answer, you will be asked to press 1 if you already have a case number. To hear your answer, press 1 and enter your case number. After you hear the answer, you can immediately post a new follow-up message; if you need a little more time to think about it, you can just hang up/logout and come back another time.